Our client has a long history of innovation and leadership in many scientific industries, focusing on chemical analysis and diagnostics. They are relied upon by scientists and researchers worldwide for their cutting-edge instruments, consumables, services, and software that address all elements of laboratory management. We are searching for an astute, well-organised and experienced Inside Sales Representative to join our team.

The successful candidate will be responsible for selling services to customers through outbound and inbound telephone sales activities. The key focus will be on the outbound sales of on-demand services contracts as well as assessing customers’ needs for maintenance and repair services for their in-house laboratory equipment. Consequently, this role carries a target quota. Interpretation of customer needs is vital and will lead to the active creation of business opportunities into a credible sales funnel. Customer needs will be identified through active prospecting of the market whilst maintaining existing customer relationships.

What will you be doing?

• Responding to customer enquiries, emails, web contacts, and orders as well as being involved in order fulfillment and post-sales related activities
• Performing inbound and outbound telephone activities and managing our customer database
• Managing your own sales funnel
• Providing pricing & availability, parts identification, order status, and proof of delivery assistance to customers
• As an integral member of the sales team, you will be working together with several internal departments (such as customer care, engineers, PO booking centre as well as field staff) focusing on acquiring new customers and retaining & growing the existing customer database
• Interpreting customer needs and proactively working to fulfill those needs
• Actively creating business opportunities and representing the brand through every customer interaction

What are we looking for?

• Be fluent in German and English (verbal & written)
• Demonstratable effective communication and negotiation skills
• The ideal candidate would have a Bachelor’s/Master’s degree
• Previous account management experience would be an advantage
• Excellent technical knowledge and strategic sales skills
• Ability to build rapport and demonstrate credibility to build the customer relationship
• Strong organisation and time-management skills
• Ambition and willingness to work hard to improve, grow and build your sales knowledge
• A proactive approach and a strong team spirit
• High level of motivation with a drive to meet and exceed targets
• Experience with laboratories and/or analytical instrumentation would be a plus

What do we offer?

• Full-time contract (39 hours/week)
• Schedule: Monday-Friday 9 am-6 pm
• Base salary of 25.000€ gross per year plus performance bonus (up to 10.000€)
• 24 days holiday per year on a full-time basis
• Extensive initial & ongoing training
• You will work remotely. Residence within Spanish territory is required
• Interview conducted via video call using Microsoft Team
• Start Date: ASAP
• Relocation (flight paid to Spain)