German speakers! You can now work remotely in Spain for the world's biggest brands within the denim clothing industry. Well-known for their high-quality, cutting-edge and durable designs.
From workwear to cowboy jeans to stylish every-day denim wear, both brands are always at the forefront of innovation and still maintain their relevance today by moving with the times and designing clothing that suits the needs of the people wearing it.
We are looking for extraordinary people to join our team, immerse themselves in the brands and deliver a first-class service to our customers.
What will you be doing?
Resolving customer queries quickly, effectively and efficiently via telephone and email
Ensuring that the customer is the focus of everything that you do and proactively looking for ways to improve the customer experience
Expertly manoeuvring systems and working in partnership with third parties (carriers, etc.) to investigate and resolve queries quickly and accurately
Wowing our customers with amazing brand knowledge and championing the brand at all times
Taking ownership for resolving a customer query and delivering on promises, ensuring the customer is kept informed and a positive resolution is achieved
Delivering a high-quality service, personalising communications to fit the customer's individual style, brand values and the required brand tone of voice
What are we looking for?
A fluent level of German with exceptional grammar and spelling skills (knowledge of other languages is a plus)
Previous experience working in a customer-facing environment and a genuine passion for world-class customer service
Confidence and an enthusiastic telephone manner
Strong administrative skills with a keen eye for detail
A professional outlook and proactive approach to problem solving
A strong team-work ethic and a "can do" attitude
What do we offer?
Full-time contract (39 hours/week)
Fixed schedule: Monday - Friday from 9am to 6pm
Salary: 19.000€ gross per year
24 days holiday per year on full time basis
Being part of a constantly growing company & team, with endless opportunities for career development
Hybrid / Remote work possible
A modern, international & friendly working environment!
Corporate discounts at local bars, cafes, restaurants and health & well-being outlets
We are looking forward to your application!