AWWG is the global fashion group that integrates the brands Pepe Jeans London, Hackett, and Façonnable. Pepe Jeans is a legendary denim brand well-known for its high-quality, cutting-edge stylish, and durable designs.

They are always at the forefront of innovation and still maintain their relevance today by moving with the times and designing clothing that suits the needs of the people wearing it.

We are looking for extraordinary people to join our team, immerse themselves in the brands and deliver a first-class service to our customers.

What will you be doing❓

• Provide exceptional eCommerce Customer Support via telephone, chat, and email.
• Create a positive dialogue & interaction with the customers.
• Assist and guide customers with all the required knowledge.
• Respond appropriately to consumer needs and handle complaints and objections with empathy.
• Build and maintain rapport with customers, prospects, colleagues, and clients.
• Meet personal and quality compliance standards & individual performance targets in line with CPM requirements, plus contributing to the team's overall target/SLA.
• To have an understanding of client activity, campaign, and product knowledge.
• To attend training and briefing sessions (internally and externally) to gain expertise and understanding of Client and Contact Centre requirements.

Requirements

What are we looking for? 👀

• A fluent level of German with excellent grammar and spelling skills
• High level of English (Spanish desirable but not a must)
• A genuine passion for world-class customer service
• Strong administrative skills with a keen eye for detail
• Able to communicate clearly and effectively, both spoken and written
• Service-oriented, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service
• Calm with the ability to deal professionally with challenging calls
• Open to feedback and keen to improve performance
• Ability to work under pressure and withstand critical situations
• A professional outlook and proactive approach to problem-solving
• A strong teamwork ethic and a “can do” attitude

Benefits

What do we offer? 💡

• Full-time contract: (39hours/week)
• Monday to Friday, 9am - 6pm (finish at 5pm once a week), with the possibility to work 1 Saturday per month
• Permanent contract (with 1 month probation period)
• 24 holidays per year
• Salary: 19,000€
• 600 Euro bonus to be paid after the first six months (after this,100 €/month bonus based on performance)
• Work from home, anywhere in Spain
• Start date: ASAP