Remote German Customer Service agent for shoe brand
We usually respond within 2 hours
Through research, development and partnership, our client supporting the benefits the feet bring us: freedom, agility, well-being, and the feeling that nothing can stop us in our daily lives. They believe in healthy feet, from heel to toe. Our client believe that everyone should be able to go wherever they want in comfort and they want to provide people with effective and reliable solutions to keep their feet healthy and pain-free. COME JOIN OUR INTERNATIONAL TEAM!
What will you be doing?
Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way
Delivering exceptional, client-centred resolutions in a timely manner
Offering an omnichannel service to our consumers most of via email, chat and social media
Developing a sound understanding of the products and services offered by our client
Embracing our company values and acting as a brand ambassador.
Available to start in November
German speaker (native level) with exceptional grammar skills
High level of English (both written and spoken)
Genuine passion for delivering outstanding customer service
Ability to deal with sensitive calls with empathy
Strong administrative skills with a keen eye for detail
Professional outlook and proactive approach to problem solving
What do we offer?
Start date: November 2022
Contract type: permanent (one month probation period included)
Schedule: full time, 39h per week, Monday to Friday - 9am to 6pm
Salary: 18,000 € gross/year
24 days holiday per year
Remote work possible (from anywhere in Spain)
Constantly growing company & team, with endless opportunities for career development