Our client delivers high-end customer experience solutions across 71 markets in over 26 different languages. We're passionate about creating and delivering insight-led sales, marketing and customer experience strategies for our clients, partnering with them to create and bring ideas to life. Our digital capabilities make us more agile than ever before, in an omnichannel approach to success.

Today, our client leads a diverse and inclusive working environment employing over 3000 people, We know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

Our client Withings:

Withings is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers.

Combining the latest technology with Health matters, Withing designs, manufactures, and distribute a range of products that empower people to make the right decisions for their health. Key features such as the ability to measure the heart rate of someone using their smart fitness watch are a perfect example of the blend of health and technology.

Your responsibilities:

Diagnostics: Solve complex technical enquiries for all products within the Withing’s range

Connected Services: Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting.

Process: Process all client requests in accordance with company processes and guidelines across all product ranges.

Quality and Compliance: Provide superior levels of quality in all transactions with strict adherence to governing laws

Added Value: Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight and feedback to improve the Customer Journey and Experience.

Requirements

Experience in the customer service industry and ideally a contact centre environment.

A fluent level of German (spoken and written) plus an advanced level of English.

Well organised and able to prioritise your workload.

A natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.

Passionate about giving and receiving fantastic customer service – we want you to treat every call or email as an opportunity to delight our customers.

Benefits

What do we offer:

Full-time contract (39hours/week)

Permanent contract (1 month probation period included)

Salary, 23,000€

Start date: ASAP

24 holidays per year

2 schedule options:

Monday to Thursday, 9 - 9:30am to 6- 6:30pm, and Fridays working form home, from 9 - 9:30am to 5 - 5:30pm

Monday & Tuesday from 8am to 6:30pm, Wednesday & Thursday from 9 - 9:30am to 6 - 6:30pm, and Friday working from home - rotating schedule from 9am to 5pm, or 10.30 to 6:30pm

If you want to know more, we are ready to meet you!

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Our client does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.