We have an exciting opportunity to represent a vast portfolio of well-known brands with one of the biggest food Companies worldwide, holding together brands such as Häagen-Dazs, Betty Crocker, Green Giant, Yoplait, and Old El Paso.

The role will require you to develop a sound understanding of the product and services and to embrace company values as your own.

You will respond to consumers' questions and complaints regarding various products and resolve them in a skilfull, professional, and empathetic manner while maintaining high customer satisfaction.

What are we looking for❓

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call-handling quotas
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies take the extra mile to engage with the customers

Requirements

What are we looking for❓

• A fluent level of Finnish with exceptional grammar and spelling skills in spoken and written
• A good level of English
• Customer support experience
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Computer literacy/Microsoft word/Excel
• Have strong teamwork and ethics
• Administrative skills with a strong eye for detail
• Excellent listening, empathy and questioning skills
  
  

Benefits

What do we offer? 💡

• Permanent contract, 20 hours per week
• Schedule: Monday to Friday, 10:00h - 14:00h
• Salary of 8.717€ gross per year
• Office/WFH (anywhere in Spain),
• Professional training that optimally prepares you for your job
• Hybrid model or WFH
• Start date: March 2023